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Terms and Conditions

Group Classes:

  • Term Enrolment is our preferred option as children learn best with regular routine and repetition and the chance to establish relationships with teachers.  It is also the most cost effective way for everyone - as it reduces administrative costs and we pass these savings onto you.   Casual classes are also available, subject to class sizes. Casual classes cost slightly more.

  • If you wish to bring along more than one child, please ensure that we have a space available for each child.  Payment is required for each child attending class. 

  • Parents and carers stay and participate throughout the class. You are a role model for your child, and their best teacher.  Your child loves the sound of your voice, even if you think you can't sing. Just sing as if no one is listening!

  • Please don't bring food into our classes. Eating makes it more difficult for your child to participate fully in the class. Some children may have severe allergies to even traces of your food. 

  • If classes are unable to be face to face due to government restrictions such as a covid lockdown, we will revert to our mix of live and pre-recorded classes for our families keeping the music learning going. We've seen children's musicianship flourish and develop through our online programme. These lessons are a valid alternative under these circumstances, and fees are not reduced. 

  • If you are unable to attend a class for any reason, you are not entitled to a reduction in fees or a credit.   However, you are welcome to arrange to attend a class on a different day to 'make up' for the one you missed as long as you provide 12 hours notice.  'Make up' lessons need to be while the child's enrolment is current and are subject to availability.  You are also able to transfer your booking to another person if you are unable to attend a class, as long as you email us.

  • In the rare occasion we have to cancel a class due to teacher illness then you will be given a range of options to choose from including a refund or credit for another class.

  • If a class you have chosen to enrol in is too small to be viable to run, you will be eligible for a full refund or transfer to a different class.

  • If you have read all of this, you are eligible for a $10 gift voucher towards the cost of one of the products in our online shop. Please contact us by email letting us know you read all our terms and conditions and we’ll send you a voucher.

  • If you are not eligible for a booking or discount, your booking will be cancelled.

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